PRIVACY POLICY

Effective date: July 27, 2025

Coco Conran ("we", "our", or "us") operates the website https://www.cococonran.com (the "Service").

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, book bridal appointments, or make purchases.

By using our Service, you consent to the collection and use of information in accordance with this policy.

Information We Collect

We collect a variety of personal data to help deliver a bespoke bridal experience, improve our Service, and fulfill orders or consultations.

Personal Data

When you interact with us online or in person, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Wedding date (or event date)

  • Dress preferences, sizing, and fitting details

  • Purchase history

  • Appointment or consultation history

  • Any other information voluntarily submitted via forms, email, or during consultations

Usage Data

We automatically collect data on how the website is accessed and used. This may include:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited, time spent, and referring websites

  • Clicks, scrolls, and search activity on the site

Use of Data

We use your information to:

  • Schedule and manage bridal consultations, fittings, or styling sessions

  • Provide personalized recommendations and support

  • Process orders, payments, and shipping

  • Manage customer accounts and service emails

  • Notify you about appointment reminders, changes, or updates

  • Send marketing or promotional materials (only with your consent)

  • Improve our website, services, and user experience

Cookies and Tracking

Our website uses Squarespace as a hosting platform, which uses essential and optional cookies:

  • Required Cookies ensure the site functions correctly.

  • Analytics Cookies, used with your consent, track usage patterns for site improvement.

You can manage cookie preferences through your browser settings or the cookie banner on our site.

Marketing & Email Communication

You may receive the following types of emails:

  • Transactional Emails (non-marketing): confirmations, appointment updates, and order/shipping info. These are required for customer service and cannot be unsubscribed from.

  • Marketing Emails: special promotions, announcements, bridal event invites, or inspiration. You can unsubscribe at any time via the link in the footer of any marketing email.

We do not send spam and will never sell or rent your email address.

Third-Party Service Providers

We share your data with trusted third parties only as necessary to deliver our services:

  • Squarespace – Website host and email service provider

  • Shipping partners – For order fulfillment

  • Payment processors – Secure payment handling (e.g., Stripe, PayPal)

  • Booking platforms – To manage consultations or appointments

All service providers are contractually obligated to handle your data securely and lawfully.

Data Retention

We retain your data only for as long as necessary for the purposes outlined above, or as required by applicable law (e.g., for accounting or legal compliance).

Your Rights

If you are located in the UK, EU, or other jurisdictions with data protection regulations, you have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict certain processing

  • Withdraw consent for marketing at any time

  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at: studio@cococonran.com

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that a child has provided personal data, we will delete it promptly.

Data Security

We take appropriate measures to safeguard your information, but no online system is 100% secure. We recommend using secure networks and passwords when interacting with any online service.

Data Transfers

If you are located outside the United Kingdom, please be aware that your data may be transferred to and processed in the UK. We ensure such transfers comply with applicable data protection laws.

Links to Other Sites

Our site may contain links to other brands, vendors, or partners. We are not responsible for their content or privacy practices. Please review their policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, and the "Effective date" updated accordingly. We encourage you to review this page periodically.

Contact Us

For any questions about this policy or your data, please contact:

Email: studio@cococonran.com
Website: https://www.cococonran.com